Grocery/Front End Lead

DUTIES & RESPONSIBILITIES

Front End Operations & Customer Service

• Provide direction to cashiers regarding breaks and shift coverage; hold staff accountable for timeliness and performance.
• Ensure maximum service coverage at registers based on customer flow and assist in keeping lines to a minimum.
• Support cashiers with register overrides and service desk coverage as needed.
• Prepare and distribute cashiers’ tills and ensure timely counting and reconciliation.
• Assist in monetary operations of the Front End and report discrepancies or concerns to management.
• Resolve customer service issues promptly and professionally.
• Maintain exceptional communication with Managers, Lead Cashiers, and Front End staff.
• Ensure consistent delivery of the co-op’s proactive customer service model.
• Perform transactions accurately and efficiently.
• Facilitate front end cleaning duties, including registers, bathrooms, and supply areas.
• Invite shoppers to become Member-Owners year-round, with emphasis during Owner Drive months.

Grocery Operations & Department Leadership

• Coordinate with Grocery Leadership to assign daily tasks for efficient use of labor.
• Train and support new grocery staff and provide ongoing coaching.
• Provide input for performance evaluations, document performance issues, and assist with disciplinary actions in accordance with policy.
• Direct and expedite back stock maintenance; rotate overstock appropriately into storage and onto the sales floor.
• Assist with receiving and unloading deliveries, verifying piece count and quality, and obtaining vendor credits when necessary.
• Direct staff to appropriate workstations to maximize efficiency and maintain department organization.

Distribute invoices to appropriate parties.

• Assist with remerchandising plans to drive sales and improve labor efficiency.
• Provide backup purchasing assistance as needed.
• Maintain awareness of current stock levels and expedite out-of-stock items to the sales floor.
• Follow all procedures for proper product rotation and overstocking practices.

Leadership & General Responsibilities

• Demonstrate leadership at all levels and lead by example.
• Uphold the Co-op Code of Conduct and ensure high customer service standards across departments.
• Support and promote co-op core values in daily work.
• Build and maintain customer satisfaction with the products and services offered by the co-op.
• Find productive tasks during periods of downtime.
• Adapt to evolving co-op needs and respond constructively to feedback.
• Maintain composure in highly stressful or adverse situations.

Perform other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• High School Diploma or equivalent experience. 
• A minimum of two (2) years’ experience in a retail environment.  
• A minimum of one (1) year’s experience and familiarity with natural foods.
• Strong Customer service and communication skills. 
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations. 
• Computer proficiency and familiarity with MS Office Suite. 
• POS and receiving systems experience strongly preferred. Catapult experience a strong plus. 

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Ability to work in varying temperatures (approximately 20°F – 90°F). 
• Ability to stand or sit for long periods at a time. 
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Reliable access to transportation.