Ground Operations Manager

At Trinity Medical Solutions, we provide logistics support and life-saving transportation for organ donations, and transplantation teams dedicated to saving lives! Our mission is to deliver safe, reliable, and time-sensitive logistics solutions that directly support the transplant community. As a trusted partner and the nation’s largest organ donation and transplantation logistics provider, our mission is clear: we aim to positively impact lives every day! 

Joining Trinity means becoming part of a purpose-driven team that values innovation, collaboration, and excellence.  Are you a professional logistics Operations Manager, who thrives in a fast-paced, mission-driven environment? Join our dedicated team as a Ground Transportation Manager and be part of an organization that positively impacts lives every day! 

Work Location: Trinity Corporate Office, 4100 W Galveston St #4, Chandler, AZ 85226
Schedule: Full-time, hours are variable often exceeding 40 hours per week
Compensation: Starting at $85,000, depending on experience 

How You Will Be Rewarded as a Ground Operations Manager

• Benefits: Medical (Cigna), Dental, Vision, 401k (5% match w/immediate vesting), HSA & FSA, employer paid Life & AD&D benefits, and Tuition Reimbursement


• Sick Time: Employer paid sick time
  


• PTO: Generous paid time off and holiday pay 

Key Responsibilities of a Ground Operations Manager

Leadership & Team Management

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  • Lead and manage a team of Ground Operations Supervisors and W2 drivers across multiple locations.
  
  
  • Recruit, hire, onboard, and train drivers in collaboration with supervisors.
  
  
  • Conduct performance evaluations and provide ongoing development opportunities for the team.
    

     

    
    
  
  
  
  

Operational Excellence

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  • Plan and direct day-to-day ground transportation activities to ensure safe, on-time service.
  
  
  • Optimize vehicle and personnel allocation to maintain operational efficiency.
  
  
  • Oversee fleet management, including maintenance schedules and vehicle acquisition planning.
  
  
  • Ensure compliance with company policies, regulatory requirements, and safety standards.
  
  
  
  

Customer Service & Quality

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  • Collaborate with the operations team to resolve service issues and improve the customer experience.
  
  
  • Investigate service complaints and ensure customer satisfaction.
  
  
  • Assist with the onboarding of new customers requiring ground transportation services.
  
  
  
  

Communication & Collaboration

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  • Actively participate in weekly operations meetings and collaborate cross-functionally to improve service delivery.
  
  
  • Communicate effectively with internal and external stakeholders across multiple channels.
  
  
  
  

Additional Responsibilities

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  • Perform driver duties, including medical team transport, organ delivery, and specimen transport as needed.
  
  
  • Gain familiarity with medical terminology related to donation and transplantation.
  
  
  
  

 Qualifications & Skills of a Ground Operations Manager

• Bachelor’s degree required, or 5+ years of experience in logistics, aviation, or transportation fields.


• Previous supervisory or management experience is required.


• Strong leadership abilities with experience managing remote teams.


• Excellent organizational, written, and verbal communication skills.


• Knowledge of medical terminology related to donation and transplantation is preferred.


• Valid state driver’s license with a clean driving record.


• Strong decision-making and problem-solving abilities.


• Ability to thrive under pressure with changing priorities.


• Integrity, initiative, flexibility, and teamwork are essential traits.

Why Join Trinity Medical Solutions?  

• Purpose-Driven Work: Directly contribute to life-saving initiatives  


• Career Growth: Gain experience in the medical transport and logistics industry 


• Comprehensive Benefits: Competitive compensation and benefits


• Collaborative Culture: Join a dedicated team committed to excellence and innovation  

At Trinity Medical Solutions, you will find more than just a job, you will find a career filled with purpose, growth, and a community dedicated to making a difference. If you're looking for an opportunity to make a meaningful impact while enjoying a rewarding career, apply today! 

Trinity Medical Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and diverse workplace, where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.