Grounds Maintenance Account Manager

JOB TITLE:     Maintenance Account Manager

                        Full-Time Hourly Employee, Vacation and Health Insurance Benefits

JOB DESCRIPTION:

• Position reports to Maintenance Department Manager


• Professionally represent Mill Brothers Landscape Group in all activities


• Understand and enforce Mill Brothers Landscape Group safety and operational policies


• Manage customer accounts for landscape maintenance and snow removal operations


• Work closely with customers, property managers, and developers to ensure customer satisfaction


• Inspect accounts regularly to identify and communicate concerns with customers and provide solutions


• Engage customers in upsale and property enhancement opportunities


• Generate property enhancement proposals and billings


• Utilize existing customer relationships, as well as prospect for additional landscape maintenance contract sales opportunities


• Schedule and coordinate the daily activities of your team of Irrigation Technicians


• Communicate with Production Manager matters relating to daily on-site operations

• This position requires occasional evening, night, and weekend availability for customer meetings and snow removal operations.


• Coordinate and participate in snow removal operations on your properties


• Other duties, as deemed necessary by Management, to meet Mill Brothers Landscape Group’s sales, production, and revenue goals

BASIC REQUIREMENTS:

• Strong verbal and written communications skills


• Proficient in Microsoft Word, Excel, and Outlook and ability to learn industry specific software


• Excellent customer service skills


• Positive attitude and a solutions-based approach when problems arise


• Ability to work in a fast-paced management environment


• Must be able to lift 50lbs regularly and 75lbs occasionally


• Must be able to occasionally work shifts of 12+ hours for snow removal


• Must have a valid driver’s license and be accepted to operate Company vehicles by Mill Brothers Landscape Group’s insurance carrier as a condition of employment

EXPERIENCE REQUIREMENTS:

• Customer service experience


• Ability and willingness to learn new skills and information


• Account management experience – preferred


• Sales experience – preferred


• 3-years industry experience or similar education – preferred

COMPENSATION:

• Compensation: $26.00-30.00 + enhancement sales commission


• Paid Vacation: 10 Days (prorated) per calendar year + annual accrual


• Benefits: 50% Company funded health insurance


• Paid sick leave


• Dental, Vision, and Accident insurance are available


• Paid Holidays: Company recognized holidays (Christmas, New Year’s, Memorial Day, Labor Day, and Thanksgiving)


• Company Vehicle: For work-related activities during and outside of regular business hours