Group Customer Success Manager

Salary :

$130,000 - 170,000 yearly

Company : Clean Power Research

Job Type : Full Time

330 120Th Ave Ne, Bellevue

Number of Applicants

000+

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Job Description - Group Customer Success Manager

Who Are We?

Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers.

We’re a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We’re focused on expanding our market reach and impact with new software technologies that help solve the energy industry’s hardest problems.

At Clean Power Research, every employee has a seat at the table and an important role.

Why Work Here?

Go from building solutions to being part of the solution

Join a growing team of software and energy veterans from companies like Microsoft, Amazon, Google, Oracle, General Electric and Pacific Gas & Electric

Bring your passion and ideas to the table

Use your creativity to solve hard problems and make tough decisions

Work in a start-up like environment coupled with the stability and customer base of an established, profitable company

Realize work-life balance; we like to see our families, friends and pets at night!

Join a growing company that expects you to grow with us and invests in your growth

Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching.

What You'll Be Doing as a Group Customer Success Manager

Clean Power Research is seeking a detail‑oriented Group Customer Success Manager to join our Customer Success leadership team, overseeing the successful delivery and adoption of our Software-as-a-Service (SaaS) products across a growing and diverse customer base.

This role is a senior people leadership position, responsible for managing managers, developing talent, and overseeing multiple customer‑facing teams that support implementation, onboarding, and long‑term success of our utility customers using PowerClerk®, WattPlan®, and FleetView®.

As customer use cases grow in complexity and scale, the Group Customer Success Manager ensures consistency, delivery excellence, standardization and scalability across teams, while fostering an inclusive, high‑performance culture focused on customer outcomes, accountability, and continuous improvement.

This role balances people leadership, operational governance, and strategic execution, providing direction, coaching, and clear expectations to managers and individual contributors while aligning Customer Success goals with company strategy, product vision, revenue retention and growth.

Duties and Responsibilities

Customer Success Leadership & Organizational Strategy

Lead a Customer Success team of managers, team leads, and individual contributors, ensuring consistent execution across onboarding, delivery, support, and renewals

Set clear group vision, priorities, and success metrics that align with company objectives

Establish and govern delivery standards, operating models, and leadership expectations across teams

Act as an escalation point, ensuring mature decision‑making and resolution for high‑impact customer challenges

Champion customer advocacy while balancing business scalability and operational discipline

People Leadership, Management & Development

Lead, coach, and develop Customer Success Managers (including first-line and team leads) while building leadership capability through structured coaching, mentoring, and feedback

Set clear performance expectations and accountability frameworks at both team and individual levels

Drive team performance while serving as an active hiring partner—defining role needs, participating in candidate selection, and successfully onboarding and developing talent to meet business goals

Champion CPR’s values by building an inclusive culture that encourages open dialogue, continuous learning, ownership, and excellence in execution

Product Expertise & Program Oversight

Maintain a strong understanding of Clean Power Research’s SaaS platforms and evolving utility use cases, while leading by example—staying close to projects, actively engaging with delivery when needed, and building hands‑on product knowledge

Provide oversight for complex solution design, including integrations, workflows, data management, and permissions

Support managers and teams in clearly articulating product value and business outcomes to customers

Represent Customer Success in customer discussions and internal leadership forums

Delivery, Execution & Operations

Oversee customer delivery programs from contract signing through launch and steady‑state operations

Ensure leaders and teams effectively manage scope, schedules, risks, budgets, and customer expectations

Drive continuous improvement in delivery quality, predictability, and operational efficiency

Review and optimize team structures, workflows, and capacity models to support scale

Implement tools, metrics, and reporting to monitor delivery health and leadership effectiveness

Cross‑Functional Collaboration & Growth

Partner closely with Sales and Business Development to support renewals, expansions, and strategic opportunities

Support product demonstrations, executive briefings, and proposal input as needed

Help identify new use cases, triage feature requests, and guide prioritization through partnership with Product and Engineering teams

Ensure Customer Success insights inform roadmap decisions and go‑to‑market strategy

Who You Are

10+ years of experience in Customer Success, Professional Services, SaaS delivery, or a related field

5+ years of progressive people leadership experience, including managing managers and multi‑team organizations

BA/BS degree in a business, technical, or scientific field preferred; equivalent experience may be considered

Proven experience scaling SaaS delivery and customer success operations in enterprise environments

Strong leadership presence with excellent written and verbal English communication skills

Experience managing complex projects and customer workflows

Familiarity with utility industry processes (e.g., interconnection, program administration, forecasting, reporting) is a strong plus

Deep organizational skills with the ability to manage competing priorities, maintain operational rigor, and ensure data accuracy

Analytical and strategic mindset with strong problem‑solving and decision‑making abilities

Comfort working with modern collaboration, documentation, analytics, and AI‑enabled tools

Genuine passion for energy technology and the transformative potential of software

Looking for an in-office position in the Greater Seattle Area with some work from home flexibility

Travel

Up to 5–10% travel may be required. Most customer work is performed remotely; however, occasional travel to customer sites, company meetings, and industry events is expected.

Pay Range & Benefits

Base Salary Range: $130,000 to $170,000 annual depending on experience

Benefits: performance-based bonus, company equity plan

Additional Benefits: Paid PTO, Sick Time, Holidays, Medical/Dental/Vision/Life and Disability Insurance, 401K, Paternity and Maternity Leave, Commuter Benefits

How To Apply

Click the link below to submit your resume. Please include a cover letter detailing your interest in this position and the renewable energy space along with your resume.  Due to the large number of applicants for our positions, we regret that we can only respond to candidates who meet our requirements.

Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.The company’s employment decisions are based on merit, competence, performance and business needs.

Clean Power Research is located in Bellevue, WA (Greater Seattle Area).

Original job Group Customer Success Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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