Group Director, Client Advice & Management

Agency:

Job Function:

Job Subfunction:

Job Description:

Business Overview

We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Initiative builds Fame & Flow for brands like Nike, Amazon, Merck, and T-Mobile. Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability. Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world. 

We make a promise to our people that we double down on seeing, celebrating & elevating all the things that make you, uniquely you. And just as we do for our brands and clients, we connect our people to the journeys that matter in building a meaningful career. 

There are four I’s in Initiative and these represent our core values and behaviors. 

• INDIVID[YOU]ALITY – you bring your genuine and unique self to and into the work, every day. 

• INSTINCT – you’re tuned in and armed with intelligence; you have a bias for action – shit happens when you’re around. 

• IMPACT! – you care deeply about the impact you have on our clients, their customers, our community, the media landscape and our world at large. 

• IMAGINATION – your ability to imagine and bring to life the ideas, solutions, and the future of Initiative, makes us THE create media agency in the world.

Position Overview

The Group Director, Client Advice and Management is a senior leadership role, managing across an integrated team (Client Advice and Management, Strategy, Communications Design and Partnerships). As a member of management, you exemplify our behaviours, drive quality work, and motivate your full integrated team by creating a positive and collaborative environment. You work in partnership and collaboration with the discipline leads and across the SBUs, to ensure comprehensive, business-appropriate solutions for clients. 

You are the day-to-day leader and driver for the client and the internal team. Your daily insights will keep your Managing Director – and your full Initiative team - ahead of the game, with your category expertise, status updates and proactive guidance. You are the authority on the client business to the agency and an authority on Initiative and the SBUs to the clients. You translate the clients’ challenges and opportunities, both internally and externally, and lead the development of solutions that achieve the goals. The Group Director manages the profitability of your group of accounts and has strong commercial acumen skills.

Responsibilities

• Day to day client leader and advisor; motivate clients to innovate 

• Actively lead the team to deliver brilliant work and flawless execution, ensuring positive client satisfaction scores 

• Leadership and authoring of all client proposals, recommendations and points of view 

• Ensure all client reporting, budget management, authorization and billing needs are met in a timely an accurate fashion 

• Responsible for ensuring a positive relationship between clients and Strategy, Design, Partnerships and SBU leads on your group of accounts; clearly articulate client needs and objectives to the integrated Strategy, Communications Design and Partnership leads 

• Ready to professionally push back where necessary to effectively manage client expectations, agency resources and deadlines 

• Deepen relationships and craft collaborative partnership with clients’ partners agencies

• Apply a client lens to all areas of Initiative product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs 

• Regularly educate your team, your Group Director and Initiative leadership on your clients’ business, culture and industry 

• Involve leadership and Group Director in key client engagements 

• Partner with the discipline leaders (e.g., Strategy, Communications Design, Partnerships, Analytics) and your Group Director, to provide team members with well-rounded performance goals, evaluations and career paths 

Required Skills and Experience

• Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors

• Ability to drive projects from conception to completion; project management experience

• Background in consulting, marketing, advertising or integrated communications

• Strong leader, presenter and packager of opportunities

• Strong commercial acumen

Desired Skills and Experience 

• 10+ years in integrated planning role in media, publisher / vendor, or communications discipline (digital, content)

• 6+ years’ experience in leading, managing and developing a multi-dimensional staff

160,000 - 200,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.