Group Sales Associate

Airway Fun Center is a growing and innovative family entertainment center with a mission to provide a fun and quality experience for our guests. We strive to integrate our Core Values in everything we do. 

ABOUT THE ROLE

The role of group sales associate is to book, plan and execute all group sales events and birthday parties. The ideal group sales associate is sales-driven and focuses on increasing revenue and sales.   

RESPONSIBILITIES 

• Provides exceptional service to our guests at all times, both in person and on the phone.
• Take inbound phone calls, answer questions about the center including but not limited to: pricing, group events, parties, attractions, food and beverage, hours, location, etc.
• Monitor emails, voicemails and inquiries.
• Schedule and plan all group events and birthday parties
  • Prepare quotes/proposals for clients as needed
  • Create event orders using reservation software
  • Make follow-up and confirmation calls 
  • Upsell parties to maximize revenue
  • Communicate with all departments with party details
  • Post-event: send surveys, thank yous, emails
• Understanding the event/party schedules, party flow and staffing schedule
• Assist with pricing and logistics of all group packages
• Outbound calls and sales efforts
• Host tours of facility

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Adhere to Airway Fun Center’s Core Values.
• Sales-driven and knowledge of sales processes to increase revenue.
• Experience in Sales or related field.
• Experience in Event planning or related field.