Group Sales Manager

The Group Sales Manager will be responsible for the selling of Grand Falls Casino Resort event space, meeting rooms, hotel rooms, and other amenities; serving as the primary contact and coordinator for the planning of all sold events, managing all guest/event issues as they arise during the event, and post-event follow-up. Responsibilities will include the creation, growth, and management of customer accounts, to include account prospecting.

Essential Duties and Responsibilities:

• Provide exceptional guest service to all customers.

• Account prospecting to create sales opportunities for GFCR group sales.

• Negotiating and closing sales as they relate to customer use of our event/meeting space, guest rooms, and other resort amenities.

• Plan and coordinate all group sales events.

• Manage the events as they take place to ensure flawless execution of customer expectations. This will include serving as primary contact for the group sales customer and act as a liaison between the customer, GFCR departments, and vendors.

• Follow up with site visits to existing corporate clients to help sell future business.

• Prepare written correspondence to guests.

• Enter data into sales software program.

• Set up new client files and maintain files for sales functions.

• Prepare billing and final event details for booked groups and events.

• Provide familiarization tours of the property to meeting planners and interested groups.

• Meet and greet group arrivals as needed.

• Keep current on all aspects of the resort.

• Keep all departments informed of bookings and reservations; communicate needs of the clients so all departments are prepared to meet the needs of the client.