Group Sales Manager - Shangri La Resort + Golf Club

POSITION

Group Sales Manager

JOB DESCRIPTION

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

REPORTS TO

Director of Sales

KEY RESPONSIBILITIES

• Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.


• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.


• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.


• Develop and conduct persuasive verbal sales presentations to prospective clients.


• Travel locally to conduct outside calls, promote the hotel and review competition.


• Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.


• Represent hotel at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead.


• Communicate both verbally and in writing to provide clear direction to staff.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job-related duties as assigned.

QUALIFICATIONS & SKILLS

• High school diploma or equivalent preferred.


• Related experience is preferred but not required.


• Must be 18 years of age or older.


• Must be able to pass a background check.


• Must be able to maintain professional status through interface with customers, management, and co-workers.


• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.


• Excellent communication and interpersonal abilities.

PERFORMANCE STANDARDS

Customer Satisfaction

• Serve as a guest relations ambassador and deliver high-level service.


• Uphold Shangri-La's professional, courteous, and guest-focused standards.

Work Habits

• Maintain punctuality, adaptability, and a proactive problem-solving attitude.

Safety & Security

• Follow all safety policies, emergency procedures, and chemical handling protocols.


• Report hazards and practice safe lifting and kitchen safety procedures.

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Fast-paced setting including indoor/outdoor banquet and kitchen areas with exposure to heat, steam, and physical demands. Extended shifts, evenings, weekends, and holidays required. Must be able to work effectively in a stressful environment, change activity frequently and cope with interruptions, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.