Groups & Party Coordinator

Description

Job Title: Groups & Party Coordinator

Reports to: Program Manager 

Location: Alta Climbing - Gilbert and Alta Boulders - Chandler

Job Type: Part-Time 

Hours: 15-25 hours per week* Must be able to work Weekends and Evenings

About ALTA Climbing:

Alta Climbing is Gilbert's premier indoor climbing gym, dedicated to fostering a vibrant and supportive community built on a foundation of passion for climbing and an active, happy lifestyle. We live by our core values: Attitude is Altitude, Live by Example - Integrity, Together We Climb Higher, and Active Happy Lifestyle - Community. We are committed to providing a safe, clean, and welcoming environment for all our members and guests.

About the Role:

As our Part-Time Groups and Party Coordinator, you will be the primary point of contact for individuals and groups looking to host events at Alta Climbing, particularly evening groups and birthday parties. You will be responsible for ensuring seamless communication, meticulous planning, and exceptional on-site facilitation to deliver top-notch experiences that leave a lasting positive impression.

What You'll Do:

• Clearly communicate safety guidelines and ensure all group and party participants understand and adhere to them, prioritizing their well-being.
• Maintain a safe environment during all facilitated events.
• Facilitate engaging and fun activities for groups and parties, ensuring a memorable experience filled with playfulness.
• Bring energy and enthusiasm to each event.
• Maintain professional and timely communication with group organizers and party hosts, upholding a high standard of conduct.
• Ensure all event details are accurately documented and executed.
• Represent Alta Climbing professionally during all interactions.
• Anticipate the needs of group leaders and party hosts to ensure a smooth and successful event, taking initiative.
• Proactively address any potential issues or concerns.
• Follow up with organizers to ensure satisfaction and encourage repeat bookings.
• Build rapport with group leaders, party hosts, and participants, demonstrating a personable approach.
• Provide exceptional customer service and create a welcoming and positive atmosphere.
• Be a friendly and helpful presence during all events.

(Specific Tasks May Include):

• Responding promptly and professionally to group and party inquiries via phone and email.
• Providing detailed information about group and party packages and options.
• Assisting with the booking process and managing event schedules.
• Communicating event details and requirements clearly to organizers.
• Coordinating with internal teams (e.g., operations) to ensure necessary resources and staffing.
• Preparing event spaces prior to group and party arrivals.
• Being present on-site during evening groups and birthday parties to facilitate the event.
• Welcoming participants and providing necessary instructions.
• Leading age-appropriate climbing activities and games (training provided).
• Ensuring the smooth flow of the event according to the agreed-upon schedule.
• Assisting with any special requests or needs of the group or party.
• Overseeing post-event clean-up.
• Gathering feedback from organizers to improve future events.

Who You Are:

• Attitude - Maintain a positive one
• Live by example – always show integrity; keep yourself and others accountable;
• Together we can climb higher – Lift those around you;
• Active healthy and happy lifestyle;

Requirements

Qualifications:

• Excellent communication (written and verbal) and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple bookings simultaneously.
• Experience working with groups, children, or in a customer service role is highly desirable.
• Enthusiasm for creating positive and engaging experiences.
• Ability to take initiative and problem-solve effectively.
• Must be reliable and punctual with availability for evening and weekend hours.
• Basic knowledge of climbing is a plus, but not required.

Benefits:

• Competitive salary: Starting at $21-$23/hr (Based on Industry Experience)
• Complimentary Gym Membership for Staff
• Discounts on Retail Gear
• Dynamic and passionate work environment: Be part of a team that shares your love for climbing and is dedicated to creating an exceptional experience for everyone. 
• Growth opportunities: Advance your career with ongoing training and development programs.

Employee Conduct:

Alta employees are responsible for following rules of conduct based on honesty, good taste, fair play, courtesy, safety, and professionalism when interacting with co-workers, customers, and vendors.

This is a “safety sensitive” position and requires the employee to be drug free. Pre-employment drug tests will be performed for all employees. Violations will result in non-compensated suspension or dismissal. 

If you are passionate about climbing, enjoy interacting with people, and are committed to providing exceptional customer service, we encourage you to apply!