GSD HR Shared Services (Temporary)

The HR Shared Services role will provide analytical thinking and problem-solving skills to resolve inquiries and complete critical transactions. The person in this role will maintain accurate data records and files for the global workforce. This role will support multiple types of service requests with varying levels of complexity and high volumes. This role will also provide wide-ranging support to implement HR policy and complete transactions in a timely manner.

This is a temporary position that may last up to 12 months.

Alternate Work Arrangement. Currently the "AWA" is 4 days remote and 1 in office once the application process has been completed and based on approval. You may need to work more than 1 day in the office due to business needs. The Employer may, in its sole discretion, rescind, amend, revoke or modify the terms of the agreement and the work from home arrangement at any time, with or without notice, and with or without cause.  

Shift/working hours will be with the following days/times: Monday through Friday, 7:00 am - 5:00 pm

• Improves upon and gains new talents


• Works under direct supervision


• Exercises ability to understand and apply policy and procedure to troubleshoot and resolve basic to moderately complex pay and employee issues


• Resolves some routine and unusual or non-recurring problems


• Refers more complex issues to higher levels


• Follows standard procedures and written instructions to accomplish assigned transactions


• Ensures complete confidentiality while handling a high volume of sensitive employee pay and job-related information


• Applies basic administrative skills, and may develop advanced skills using tools and equipment appropriate for the position


• Begins to learn about the nature of the organization's business, employee population, and organizational culture


• Provides factual information on request


• Learns to counsel together with coworkers


• Accepts and provides candid feedback


• Works with internal and external customers and organizations


• Adapts to the multiple systems used within the organization


• Responds to individual inquiries

• Associate degree plus two years related experience OR equivalent experience


• Basic understanding of HR products, services and processes, learning practices, and procedures


• Reactive to issues and needs of customers


• Proficient in written and verbal communication skills