GSOC - Security Communications Specialist *Overnight*

Job Description
GardaWorld –
Security Services

Security Communications Specialist – 3rd Shift

*Be Sure To

Read Basic Qualifications Fully*

You’ve got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we’re hiring!

Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world class security services. And every industry counts on us because we’re the very best at what we do. Perhaps you are, too.

In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We’re experts at protecting people and assets. We’re also growing everywhere and expanding in multiple locations. If you’re a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out – and thrive – here, too, as a

Security Communications Specialist .

At GardaWorld, we know your compensation is important so we provide competitive hourly starting rates for every market we’re in. We're growing our team here in Richmond, VA:

Compensation: $23.00/hour
Schedule: Thursday - Monday 10:00PM - 6:00AM

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES : Those duties necessary to meet the minimum requirements of the position.
Other duties may be assigned

Handle calls for service; intake of media and emergency calls
Complete daily reporting; incident Report input and approval
Notification elevation, upon approval; mass notification/Everbridge
Conduct travel security reviews
Red Tag/Hot Works reporting
Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
BASIC QUALIFICATIONS : To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

Must pass a skills-based assessment called “Criticall”, which is administered after successful completion of the interview process.
Must possess a high school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Type and Length of Specific Experience Required:

Work experience must include of the following:

Demonstrated analytic and critical thinking skills and ability to prepare reports
Ability to use logic and reasoning to reach conclusions and approaches to problem solving
Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and Skills Required:

Proficient computer skills including Microsoft Office applications
Ability to prioritize workload based on urgency
Effective oral and written communication
Planning and organizing
Proficiency with Microsoft Office Applications
Problem solving
Active listening
Assess and evaluate situations effectively
Synthesize facts, concepts, principles
Identify critical issues quickly and accurately
Compile, sort, and interpret data
Research, investigate, compile information
Mediate conflict with tact, diplomacy
Write informatively, clearly, and accurately
Advanced Creativity
Multi-tasking
Setting and achieving goals
Logical/linear thinking
Attention to detail
Choosing from/among alternatives

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

Associate degree or higher in Criminal Justice, Communications, or related field
Verifiable and successful security experience
Professional training and/or education in one or more of the following:

Customer service
Dispatch operations
Security and/or emergency services

Documented experience and competency in the following Security Software Systems:

Access Control/ID systems (e.g., ProWatch)
Alarm Receiving Automation software (e.g., Onyx Works)
Incident Management and computer assisted dispatch software
CCTV/Video Management systems (e.g., MaxPro)
Mass Notification systems (specifically, Everbridge)
Business Intelligence and Travel Tracking (e.g., iJet and NC4)

Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment
PHYSICAL REQUIREMENTS AND ENVIRONMENT:

Environment: Office; minimal to no exposure to extreme temperatures is expected
Major activity: Working on PC and using telephone/radio while sitting
Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching
Must be able to submit to drug screening to the extent permissible by law
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
If you want a real career opportunity where you’re part of a dynamic supportive team that’s dedicated to your success, check us out. We’re a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you’ll have plenty of room to grow - and that’s just for starters. Explore your future with us today.

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