GTS Logistics Coordinator

At Alcon, we are driven by our purpose to help people see brilliantly. As a GTS Logistics Coordinator, you play a critical role in ensuring flawless execution of service parts order fulfillment, logistics operations, export compliance, and customer support activities. This position supports global internal customers, international affiliates, field service teams, and cross-functional partners to enable high service levels and operational excellence across the end-to-end service supply chain.

You will manage international and domestic shipments, assist with urgent service escalations, support reverse logistics workflows, ensure compliance with regulatory documentation requirements, and drive continuous improvement in warehouse and distribution processes. This will be an onsite position based out of our Lake Forest. Distribution Center

In this role, a typical day will include:

Order Management & Customer Support

• Process and manage customer orders, service parts requests, and intercompany transfers using relevant ERP and planning systems.
• Perform manual order entry, inbound system bookings, and order confirmations with high accuracy and within required cycle times.
•  Provide timely, accurate responses to customer inquiries on order status, availability, shipping schedules, and back orders.
• Maintain and distribute open order reports to affiliates and stakeholders.
• Support Urgent Down Customer Requests (UDCR) by validating urgency, coordinating rapid fulfillment, and escalating blockers as needed.
• Collaborate with Planning, Repair Center, ESC, and Warehouse operations to resolve issues that affect customer experience or Fill Rate performance.

Logistics & Distribution Operations

• Coordinate international shipments, ensuring compliance with carrier requirements, customs rules, and service-level expectations.
• Track shipments, investigate exceptions/delays, and proactively communicate updates to impacted stakeholders.
• Assist in reducing transportation cost-to-serve through effective mode selection, consolidation opportunities, and carrier engagement.

Export Compliance & Documentation

• Prepare and verify export documentation including commercial invoices, packing lists, HTS classifications, COO statements, and regulatory declarations.
• Ensure all outbound international shipments comply with U.S. export regulations (EAR), Alcon policies, and destination-country import requirements.
• Maintain audit-ready documentation for controlled materials and support compliance reviews or internal audits.
• Partner with Global Trade Compliance on resolving documentation discrepancies, denied-party screenings, and customs-related issues.

Key Requirements/Minimum Qualifications:

• Bachelor’s degree or equivalent combination of education and experience (High School + 8 years; Associate + 4 years).
• Ability to read, write, and communicate fluently in English.
• Relocation Assistance: Not Available
• Sponsorship Available: Not Available

Key/Main requirements:  

• Strong customer orientation and communication skills
• High attention to detail and organizational capability
• Ability to manage high-volume workflows with competing priorities
• Team collaboration across departments and global partners
• Problem-solving, analytical thinking, and continuous improvement mindset 

Preferred requirements:  

• Experience in logistics, supply chain, customer service, international shipping, or related fields preferred.
• Working knowledge of ERP systems (SAP preferred), logistics documentation, and international trade fundamentals.

How to Thrive at Alcon:

• Manage your own workload and schedule while hitting your set targets.
• Build positive working relationships to achieve positive goals and business objectives.
• Balance experiencing new environments and working autonomously in a remote sales environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

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Total Rewards

Alcon’s Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value.  The first layer of our rewards program is compensation.  We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population.  Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness.  To learn more about Alcon’s Corporate Social Responsibility including our Total Rewards, click here

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.