Guest Ambassador/Genetic Testing Coordinator

• Greet and check in patients with professionalism and warmth
  
• Answer incoming calls and manage appointment-related communications
  
• Update patient information accurately
  
• Keep the front desk and waiting area tidy and welcoming
  
• Encourage and collect positive patient reviews
  

• Educate patients on hereditary cancer genetic testing both in person and by phone
  
• Explain testing benefits, insurance coverage, costs, and facilitate oral swab collection
  
• Handle patient follow-ups and provide support throughout the testing process
  
• Document all interactions and collaborate with genetic testing partners
  

• Minimum 2 years of customer service or front desk experience
  
• At least 1 year of sales or cold-calling experience
  
• Clear, confident communication and strong interpersonal skills
  
• Ability to simplify and explain healthcare-related information
  
• Comfortable with outreach and patient follow-up
  
• Interest in personalized medicine or genetic testing is a plus
  
• Proficiency in Microsoft Office (Word, Excel, Outlook)
  
• Highly organized and self-motivated
  

• Benefits include; medical, dental, vision, 401k, company paid life insurance, short and long term disability insurance and more!
  
• Opportunity to grow with a rapidly expanding healthcare company
  
• Cross-training in guest services and genetic coordination
  
• Full-time, Monday to Friday schedule with paid time off (PTO)
  
• Career growth, rewards, and recognition
  
• A chance to contribute to the success of a cutting-edge genetic testing program
  

Requirements

• Minimum 2 years of customer service or front desk experience
  
• At least 1 year of sales or cold-calling experience
  
• Clear, confident communication and strong interpersonal skills
  
• Ability to simplify and explain healthcare-related information
  
• Comfortable with outreach and patient follow-up
  
• Interest in personalized medicine or genetic testing is a plus
  
• Proficiency in Microsoft Office (Word, Excel, Outlook)
  
• Highly organized and self-motivated
  

Benefits

• Benefits include; medical, dental, vision, 401k, company paid life insurance, short and long term disability insurance and more!
  
• Opportunity to grow with a rapidly expanding healthcare company
  
• Cross-training in guest services and genetic coordination
  
• Full-time, Monday to Friday schedule with paid time off (PTO)
  
• Career growth, rewards, and recognition
  
• A chance to contribute to the success of a cutting-edge genetic testing program