Schedule / Expected Work Hours:
Full-time, Monday through Friday, 8:00 AM – 5:00 PM, with some weekend or evening support depending on guest volume.
Job Description
The Guest Experience and Operations Coordinator keeps everything running behind the scenes. By owning guest communications, managing the cleaning crew, and optimizing pricing, this role ensures homeowners and guests receive seamless, professional service.
Responsibilities
- Respond to all guest inquiries via Streamline, text, email, and app.
- Monitor and adjust pricing weekly using the pricing tool.
- Manage daily cleaning crew schedules and time off.
- Handle incoming guest payments and confirmations.
- Forward bills to the bookkeeper and maintain accurate digital records.
- Communicate deep cleans and specific needs relayed from the homeowner services manager.
- Coordinate with marketing partners (e.g., Ritz, venues).
- Maintain the info@ inbox and route items appropriately.
Qualifications
- Highly organized and detail-oriented
- Strong written communication skills
- Calm under pressure and proactive
- Tech-savvy with scheduling and messaging tools
- Friendly, helpful, and good with follow-through
Company Mission
At The Home Guardian, our mission is to provide exceptional vacation rental experiences for our guests while ensuring peace of mind for property owners.
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