Guest Experience Associate

Description

 Are you a natural guide looking to share your expertise, experience, and excitement for the outdoors with others? Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to be a part of our team at Field Station and join our adventure.

AutoCamp Hospitality Group has always been widely passionate about getting people outdoors together and helping them inspire a love for the environment. Our first brand, AutoCamp, has revolutionized alternative lodging by blending the spirit of the American camping experience with the service and design of a boutique hotel. The success of AutoCamp inspired us to create our newest brand - Field Station - an inspiring and inclusive modern lodging and retail brand for the active outdoor community. Located in some of the most iconic outdoor destinations, Field Station makes it even easier for everyone to get outside more often. 

Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

Requirements

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Support guests with registration and accommodation assignments, helping with special
• requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance with Field Station’s policies.
• Handles all guest requests within reason (e.g. making restaurant reservations, booking car service, recommending local attractions, making arrangements, etc.)
• Collect and distribute messages for guests.
• Pre-register, block and take same day reservations, and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to Field Station’s services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
•  Support F&B by heating and serving meals and beverages when necessary, and monitor  the pantry for cleanliness.
• Adhere to food and drink safety laws when working in the F&B areas. 

DESIRED SKILLS AND EXPERIENCE

• Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
• Strong relational skills.
• A passion for the great outdoors and creating delight for guests
•  Previous food and beverage experience preferred
•  Ability and comfort in working with cloud based applications; knowledge of Google Suite
•  products preferred
•  Strong relational skills
•  Thoroughness and an attention to detail
•  Excellent and attentive customer service
•  Must be a MacGyver, and able to find solutions when issues arise
•  Must be over 21to pour alcohol

EDUCATIONAL REQUIREMENTS AND PREFERENCES

• Required: customer service background.
• Preferred: college degree in hospitality, business administration or similar.

THE RIGHT PERSON WILL...

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service