Guest Experience Coordinator

At Bill Harris Dealerships, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Benefits

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  Salary: $30,000/ year

  
  


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  Bonus opportunities on every appointment made (top performers can double wages with bonus component)

  
  


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  Sliding scale with conversion to sales

  
  


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  Potential income of $35-60K depending on performance

  
  


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  Medical, Dental, and Vision Insurance

  
  


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  Employer Paid Life Insurance

  
  


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  Retirement Savings Plan

  
  


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  Paid Time Off

  
  


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  Paid Holidays

  
  


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  Paid Training

  
  


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  Paid Uniforms

  
  


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  Employee Discounts on New Vehicles, Used Vehicles, Parts, and Services

  
  

Responsibilities

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  Convert leads and current database clients into appointments for the sales team

  
  


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  Manifest opportunities through outbound follow-up calls/emails

  
  


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  Respond to emails in a professional, well-spoken manner

  
  


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  Ensure COMPLETE customer satisfaction every time

  
  


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  Learn and understands all products and services offered 

  
  


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  Attend/complete required training and department meetings

  
  


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  Willing to learn and grow in the position

  
  

Qualifications

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  High school graduate

  
  


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  Proficient use of computer systems, specifically Customer Relation Management software used in car industry or similar field

  
  


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  Ability to handle/make a high volume of calls/emails for 8 hours a day (anywhere from 100-300 points of contact expected per day)

  
  


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  Appointment setting skills

  
  


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  One year of related experience and/or training; or equivalent combination of education and experience

  
  


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  Sales skills, great communication, and excellent customer service skills are a must

  
  


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  Professional personal appearance

  
  


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  Organization and thorough follow-up skills are necessary for staying in touch with the client prior to and after the sale

  
  


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  Current valid driver’s license is required for all employees

  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.