Guest Experience Floor Coordinator

About Us

Philbrook Museum of Art is a vibrant cultural institution in Tulsa, Oklahoma that welcomes approximately 150,000 visitors each year. A 1920s Italianate Villa nestled in 25 acres of designed gardens, the Museum features selections from an actively growing collection of approximately 16,000 objects as well as a dynamic and ambitious program of rotating exhibitions. Philbrook is Oklahoma’s most comprehensive art museum and offers visitors a glimpse into a broad range of cultures, time periods, and perspectives. The diverse collection supports a vision of Philbrook as central to the lives of our community as a place for learning, inspiration, and fun. Through bold action and strategic investment, we create a space for new ideas, diverse perspectives, and social connection.

Philbrook is seeking a Guest Experience Floor Coordinator who serves as the Lead Guest Experience Sales Associate, overseeing daily front-of-house Guest Experience Team operations as part of a team of Guest Experience Sales Associates and Guest Hosts striving to maximize revenue and facilitate fun, memorable, and quality experiences for guests. This role includes scheduling responsibilities for the team and will work closely with the Guest Experience Manager to provide proactive team leadership, ensuring staff are equipped with necessary information and resources to create exceptional experiences for Museum guests. 

What You Will Do:

Leadership:

• Provides guidance to the team in coordination with the Guest Experience Manager
• Oversees and executes high performance guest experience operations including: welcoming guests, assisting guests with planning their visits; effective use of the ticketing system and database; ticket/membership sales and cash handling
• Supports ongoing efforts to ensure visitor safety and institutional accessibility and inclusion; responding to guest inquiries and complaints; and collecting and sharing visitor feedback. 
• Clearly describes, assigns, and delegates responsibility and authority for guest experience operations, in absence of the Guest Experience Manager. 

Scheduling:

• Schedule Guest Experience Sales Associates and Guest Experience Hosts to maximize efficiency and productivity for daily and after-hours operational needs, events, and programs
• Creates daily post-rotation schedules to ensure seamless transition and minimal impact to all departments

Relationship Management:

• Builds strong relationships across the institution by communicating proactively and maintaining a professional demeanor and positive attitude.
• Delivers exceptional customer service and demonstrate the highest standards of integrity and professionalism when interacting with Philbrook members and the public.

What You Will Bring:

• High School diploma or equivalent with combination of education, training, and experience
• At least one year of customer service experience; preferably in public facing sales position

Qualifications:

• Creative thinking skills, initiative, and desire to work collaboratively
• Goal-driven and ability to meet established deadlines
• Strong analytical skills and communication skills, both written and verbal
• Demonstrated ability to handle multiple tasks efficiently
• Attention to detail and excellent organizational skills
• Proficiency in Microsoft Suite, particularly with Excel
• Availability to work occasional evenings and weekends

Preferred Qualifications:

• Previous non-profit experience with knowledge of Tessitura or other fundraising databases
• Bilingual - Spanish/English fluency

Why You Will Enjoy Working Here - Competitive Benefits & Salary!

• Hourly rate of $18.25
• Health insurance
• Paid time off, Sick Time, Paid Holidays
• Dental insurance
• Vision insurance
• Flexible spending accounts
• 403(b) retirement plan and matching

Required Hours - 37.5 hours/week

Required availability: Tuesday through Saturday days; occasional Sundays and evenings

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Philbrook is proud to be an Equal Employment Opportunity employer. At Philbrook, we value a diverse and inclusive workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.