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Guest Experience Host

salary Salary :

$20 monthly

icon building Company : What
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Guest Experience Host

What is the Role? 


CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team!  The Guest Experience Host serves as a crucial frontline representative, seamlessly blending immersive performance in the experience with driving retail sales and providing magical guest service across the entire store.


Core Responsibilities


Immersive Performance & Guided Play



  • Deliver Performance: Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.

  • Facilitate Play: Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages.

  • Host & Direct: Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency.

  • Adapt & Engage: Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion.


Retail Sales & Customer Experience



  • Drive Sales: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases.

  • Magical Service: Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance.

  • Personal Shopping: Customize personal shopping experiences based on family interests and what they’d like to bring home that day, checking them out at the register, and sharing information on upcoming programs.

  • Build Loyalty: Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs.


Operations, Maintenance, & Team Support



  • Setup & Breakdown: Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown.

  • Store Readiness: Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready.

  • Back of House: Assist with Back of House and stock room tasks to ensure organized and efficient store operations.

  • Cleanliness & Safety: Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness.

  • Team Collaboration: Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture.


Position Details & Requirements


Compensation:  $20.00/hr


Hours/Availability:



  • This is a non-exempt part-time position, approximately 5 to 30 hours per week, with daily shifts typically between 6−8 hours. 

  • Must be able to work at least one weekend day/week, ideally both. AM and PM shifts available.


Mandatory Requirements:



  • Must be 18 years of age or older. 

  • Must be local to the area. 

  • Must be authorized to work in the United States.


Required Skills:



  • Energy, enthusiasm, and a guest-first mindset. 

  • Passion for selling and working with people. 

  • Prior experience in retail, child-care, child development/education, or performing arts.

  • Patience, warmth, joy, and humor.


Physical Demands:



  • Ability to be on your feet for up to 8 hours, continuously moving around the store. 

  • Ability to lift and place product up to 45 pounds on shelving at various heights (may involve climbing a ladder).


Employee Perks:



  • Employee Assistance Program

  • 20% off merchandise

  • 1.5 x pay on six specific holidays

Original job Guest Experience Host posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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