Guest Experience Manager

FELFEL is New York’s hottest food tech scale-up, changing the way people eat at work. Our smart fridges bring the city’s best local chefs and trendiest restaurants straight to the office—every single day. We’re all about great food, smart tech, and top-notch hospitality, making office meals something to look forward to.

Let’s meet up and see if we’re the right match to shake up the New York food scene together!

• Be the "face" of FELFEL onsite: warmly welcome and assist end-customers during meal times
• Your goal is to register as many people on site and to generate as many visits / purchases as possible
• Support customers in using the FELFEL smart fridge and mobile app for seamless purchases
• Share food stories: explain the origins of dishes, chefs behind the meals, and highlight seasonal specialties
• Assist customers with reheating meals when needed and answer basic product or service questions
• Monitor fridge cleanliness and food display; collaborate with FELFEL Operations to maintain excellent product presentation
• Gather customer feedback and share insights with the Customer Success and Food teams
• Troubleshoot minor issues onsite and liaise with FELFEL support teams if needed

• Passionate about food and hospitality – you can create an atmosphere where everyone feels welcomed
• Sales-driven mindset
• Great communicator in person and over basic digital tools
• Organized and attentive to small details (presentation matters!)
• Problem-solver: you can think on your feet and escalate issues appropriately
• Interested in growing your career in hospitality, customer success, or operations
• You feel comfortable wearing our FELFEL outfit every day (dark pants, white shirt, and apron), and you follow basic hospitality standards (closed shoes, no shiny nail polish, hair tied back).
• Authorized to work in the United States (no visa sponsorship provided)

• Lots of delicious food in our own office FELFEL fridge
• The finest Italian coffee and tea, thanks to Gavetti, our innovative office coffee machine which will be launching soon to customers in NYC!
• Central location: Our office is located in the heart of New York City in Flatiron, within easy access to public transit, the Union Square Greenmarket, Eataly and other sources of culinary inspiration. Our Operations Center is in Greenpoint, Brooklyn.
• 20 days of PTO and 10 holidays (some flexible)
• Comprehensive and affordable healthcare insurance options
• 401k plan
• Paid parental leave

 *may change over time, these are a sample of what we have now.