Guest Experience Manager - Aman New York

This position has an annual compensation rate of $86,000.

Key Responsibilities

• Serve as the point of contact throughout the guest journey, from pre-arrival to post-departure.

• Review guest profiles and reservations in preparation for the pre-arrival call.

• Connect with guests to discuss upcoming visit and curate a customised itinerary based on guest’s purpose of visit and preferences.

• Handle all guest requests in a professional and prompt manner, coordinate with other departments as needed.

• Inspect all assigned suites, both occupied and vacant, and ensure general cleaning, all preparation for VIP arrivals and special requests are completed on time and according to standard.

• Direct the delivery of amenities, luggage, etc seamlessly and follow up as needed.

• Handle guest complaints and exercise good judgment to ensure proper resolution and guest satisfaction.

• Conduct daily guest room checks and discreetly refresh amenities or setup, ensuring alignment with Aman’s Brand Promises.

• Meet and greet guests upon arrival and departure as well as during their stay.

• Perform other related duties as assigned.

Job Requirements

• Previous experience in a Front Office or Housekeeping position, preferably in a luxury environment.

• Graduate of Hotel School or College Degree is a plus.

• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.

• Excellent people skills with the ability to work under pressure and with various stakeholders.

• Ability to work flexible hours, day, evening or overnight and extended hours as needed including weekends and holidays.

• Ability to work in a hybrid role – in operations on the floor and in an office environment.

• Ability to stand for extended periods of time, lift, push, items, equipment, and packages of up to 25lbs.

• Ability to demonstrate a commitment to guest service.

• Must possess a collaborative, energetic, engaging, genuine, inclusive, innovative and positive personality.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program

• Safe Harbor 401K Plan

• Complimentary Stays at other Aman properties

• Discounts at Aman New York restaurants and Aman Retail online store

• Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.