Guest Experience Manager- Luxury Hospitality

Boar's Head Resort is seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our resort's front office. Candidates must have prior experience in luxury hospitality environments, particularly within 4- or 5-star properties. The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service.

Key Responsibilities:

- Supervise front office staff, including concierge

- Ensure smooth check-in and check-out processes for guests

- Address guest inquiries and resolve any issues promptly

- Manage reservations and maintain accurate records

- Collaborate with other departments to enhance guest satisfaction

- Train and mentor front office staff to uphold service standards

- Monitor and manage front office budgets and expenses

- Implement and maintain front office policies and procedures

Requirements

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Proficient in hotel management software and Microsoft Office Suite

- Ability to multitask and work in a fast-paced environment

- Strong problem-solving skills and attention to detail

- Flexibility to work various shifts, including weekends and holidays

We offer a competitive salary and benefits package, along with opportunities for professional growth within our resort. If you are passionate about providing outstanding guest service and leading a dynamic team, we encourage you to apply.