GUEST EXPERIENCE NAVIGATOR DESK - FULL TIME

Description

Summary/Objective Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care.

Essential Functions

· Verifies demographics and performs a complete patient search to avoid duplicate patients. 

·  Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.

· Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances. 

· Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.

·  Monitors reading material maintained in lobby, removing any items with inappropriate content.

·  Keep lobby neat and clean throughout the day.

· Schedules and cancels appointments accurately following physician, provider, desk and location protocols. 

· Proportionately arrives and schedules appointments. Runs report sets as applicable. 

Requirements

Required Education and Experience: High school graduate or equivalent (GED).

Additional Eligibility Qualifications: One1+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service.

3048688-R