Guest Experience Shift Leader - Kilwins Midland Commons

Do you naturally step in, take ownership, keep people moving, and notice the details others miss?

Kilwins is looking for a high-energy, dependable, hands-on team leader to help drive shift execution, guest experience, team accountability, and store standards inside one of the most exciting specialty retail environments in the area.

As a Guest Experience Shift Lead, you are one of the first smiles customers see.  This is a leadership position for someone who enjoys staying in motion, helping, being organized, and upbeat.  You will serve as a visible shift leader on the floor, helping ensure Kilwins standards are upheld by employees every day.   You will be a key part of the atmosphere that makes guests want to come back. You will help customers celebrate birthdays, pick out gifts, enjoy ice cream, sample chocolates, and leave with a great experience, all while working in a fast-moving, team-centered, high-energy environment.

If you love interacting with people and working somewhere fun and upbeat, this is a great fit.

What you'll do-

As a Guest Experience Shift Leader, you will help create an outstanding Kilwins experience by:

• exceptional guest greetings, engagement, and service recovery


• shift pace, task flow, and team urgency


• product presentation, stock levels, and cleanliness standards


• coaching peers on customer interaction and sales behaviors


• opening and closing routines


• register accuracy and daily shift organization


• merchandising upkeep and visual appeal


• quick problem-solving during rush periods


• support for chocolates, ice cream, fudge, caramel apples, and gift sales

The Type of Shift Leader Who Thrives Here-

We are looking for someone who is:

• dependable and consistently on time


• naturally energetic and quick on their feet


• confident speaking up and directing peers


• guest-friendly and service-minded


• organized and highly aware of details


• calm under pressure


• motivated by high standards


• someone who takes initiative without waiting to be asked

Retail or food service experience is helpful, but personality, work ethic, and attitude matter most.

Students, hospitality workers, retail associates, and customer service minded applicants are encouraged to apply.