Guest Operations Assistant

Academic Travel Abroad, Inc. (ATA) is seeking a detail-oriented and collaborative Guest Operations Assistant to join the Client Services Department (CSD) in our Educational Travel Division. Working an average of 30 hours a week, this hourly role is ideal for someone with strong administrative skills and a passion for supporting exceptional travel experiences. The Guest Operations Assistant will provide operational and administrative support to CSD contributing to the success of our tours and guest services. 

Department: Client Services Department 

Status: Part-time, hourly, Nonexempt  

Location: Washington, DC (Hybrid work schedule of only 2 days in the office)  

Supervisor: Assistant Director, Client Services 

Anticipated Start: ASAP 

Starting Wage: $25/hour
 

Key Responsibilities
What you’ll do… 

• Maintain and organize trip files in accordance with departmental procedures. 
• Prepare tour materials for tour staff as needed. 
• Draft, proofread, and send traveler communications such as confirmation letters, flight notifications, and trip updates. 
• Utilize the Centaur travel platform to manage trip logistics and traveler information. 
• Process and confirm online reservations, including sending welcome email with logistics to travelers. 
• Review traveler information and follow up on missing documents leading up to departure. 
• Review and test new tour builds within the Centaur platform. 

To Apply 

• Please upload your resume and a cover letter to our application form. Applications missing any of these components will not be considered.  
• The successful completion of a background check, including professional/academic references, is required for this position. 
• Application deadline: We encourage applicants to send their materials as soon as possible and before our best consideration date of April 17, 2026. 
• To all recruitment agencies, ATA does not accept agency resumes. Please do not forward resumes to our jobs, ATA employees or any other company location. ATA is not responsible for any fees related to unsolicited resumes.
   

An Equal Opportunity Workplace 

We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, genetic information, or any other protected characteristic under applicable law.

If you have a special need that requires accommodation, please let us know. 

Description of the Organization 

Academic Travel Abroad, Inc. is an educational travel and study abroad provider for many universities, cultural, and media organizations, as well as a growing number of commercial brands. We believe in celebrating and learning about people and cultures through travel and education. Riding the post-war wave of interest in travel to Europe, ATA launched operations in 1950 by assisting universities and institutions in the creation of group travel programs for their members. Every ATA program is designed to change perspectives, deepen understanding, and engage communities, showcasing the stories—both told and untold--of the places and people we visit.

 We’re looking for…
Required Skills and Attributes 

• At least 2 years of professional experience in a customer service role or in an administrative support role.  
• Adept in CRM platforms, Asana, and Microsoft Office Suite is essential 
• Strong written and verbal communication skills 
• Excellent organizational skills and attention to detail 
• Proven success in providing excellent customer service to clients and stakeholders 
• Ability to work independently and manage multiple tasks remotely 
• Knowledge of the travel, tourism, or hospitality industry is preferred