Guest Relations Ambassador (Full-Time)

Description

Summary

Provides excellent guest service across the organization by performing the following duties: answers incoming calls and processes/routes appropriately; greets and provides assistance to guests visiting the hospitality office; provides administrative and clerical support as needed across various teams.

Responsibilities

•  Delivers excellent guest service to internal and external customers in line with the organization’s mission, culture, and values.
•  Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values. 
•  Administers Guest Relations Desk responsibilities five (5) days a week, including weekend and holidays on a regular schedule.
•  Answers all incoming calls in a positive, friendly, and professional manner, providing information and encouraging potential guests to visit our attractions.
•  Greets and assists both guests and partners visiting the office.
•  Maintains Guest Relations desk and office area in a professional and inviting manner.
•  Sorts and distributes daily mail and faxes.
•  Maintains lost and found items.
•  Inventories and orders office supplies as needed.
•  Provides general clerical and administrative support to the Guest Experience Support Team as needed.
•  Receives and fulfills brochure requests as requested by potential guests.
•  Places accounts payable checks in envelopes and distributes as instructed on a weekly basis.
•  Performs other duties as assigned

Requirements

Qualifications

•  High school diploma or general education degree (GED).
•  Minimum 6 months experience in guest/customer service environment preferred.
•  Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook.
•  Possess an outgoing, friendly personality and the ability to provide excellent guest service.
•  Ability to communicate and interact effectively in one-on-one and small group situations. 
•  Ability to answer and process several phone calls at once. 
•  Ability to present a professional image to guests and partners.
•  Excellent attention to detail.
•  Ability to effectively present information and respond to questions from a group of managers, guests, or the general public; read and analyze business correspondence; to develop and write reports.
•  Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. 
•  Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed. 
•  Required to regularly use hands and fingers. Ability to lift/move up to 20 pounds. Required to walk, stoop, kneel or crouch frequently. Must be able to stand regularly.