Guest Relations Associate - Ball Memorial Full Time

Hours are 40 hrs/wk various days/shifts within operating hours:

Hours of Operation are:

• Monday to Friday, 7:00 AM to 7:00 PM
• Saturday, 8:00 AM to 2:00 PM
• Sunday, 9:00 AM to 1:00 PM

Location:  Ball Memorial Hospital

Job Summary:

Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude. 

Key Responsibilities:

• Excellent Customer Service
• Clear Communication for directions
• Basic Computer skills
• Efficiently transporting patient and family members to destinations throughout the hospital in a wheelchair

Must have:

• Ability to provide wheelchair assistance for individuals of various sizes is essential
• Customer Service experience
• High School Diploma/GED required.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.