Guest Relations Center Associate

As a Guest Relations Center Associate, you will play a crucial role in providing exceptional customer service and driving sales leads for our dealership. You will be responsible for managing and responding to all incoming internet leads, handling online chats for automotive inquiries, and scheduling appointments for potential customers.

JOB TITLE:      Guest Relations Center Associate

REPORTS TO: Guest Relations Center Manager

LOCATION:      Loveland, OH

A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:

• Respond to all incoming internet leads within seven days and convert them to in-dealer appointments


• Handle online chats for automotive inquiries and aim to convert them into in-dealer appointments


• Respond to all dealer funnel SMS messages and convert leads to in-dealer appointments


• Schedule appointments for all leads and inquiries efficiently and accurately


• Build and maintain relationships with customers to understand their needs and preferences


• Follow up with potential customers to encourage sales and address any concerns or questions


• Log customer notes and follow up on leads


• Contact customers based on current marketing initiatives


• Meet sales targets and goals set by the dealership


• Provide excellent customer service throughout the sales process to ensure customer satisfaction and repeat business


• Perform all other duties as assigned

WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:

• Dependable, team player with an outgoing and friendly disposition


• Neat and clean appearance


• Ability to work well independently and in a fast-paced team environment


• Ability to multitask and de-escalate upset customers


• Professionally speak to customers, always representing McCluskey Automotive in a positive way


• Superior attention to detail with impeccable time management skills and a passion for Customer Service


• Must be reliable

HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):

• Medical, dental, and vision benefits


• Voluntary benefits available


• Paid time off upon hire


• Paid company holidays


• 401(k) with employer match


• Growth potential


• Automotive discounts

IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V.  Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.  McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at 513-761-1111.  McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.