Guest Relations Coordinator

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Perform anticipatory high level services as attending to special requests by guests and hotel.

• Work closely with Rooms coordinator to ensure of proper room assignment and reviewing of arrival reservations, leading to smooth operations.
• Work with Front office and Housekeeping to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
• Keep active presence in the lobby to keep smooth operations by assisting guests, Front desk, Concierge, Bell and doorman, adding memorable moments for guests. 
• Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
• Assist rooms leaders by reviewing arrival reservations as second set of eyes to ensure seamless guest stays: checking their allocated rooms, amenities, and special requests.
• Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
• Serve as a liaison between Front Office, Housekeeping, Concierge, Private Kitchen and Sales departments.
• Assist Check-in, check-out, special requests while recognizing VIPs and guests with the Gold lounge access.
• Deliver all of the LQA and Forbes, Leading Quality at all times and adhere to all departmental procedures.
• Rooms controlling: execute room assignments and arrival lists in order to anticipate needs of guests as best as possible in coordination with those of VIPs.
• Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
• Contribute to a positive working environment.
• Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
• Increase ALL loyalty by being a champion and training other colleagues.
• Communicate guest feedback to hotel management and department/division heads.
• Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
• Flexible schedule including night and weekend required.
• Additional duties not mentioned above may also be requested by Supervisor/Manager.

Qualifications

Have a strong understanding of Front Office operations and previous experience in a luxury hotel

• Previous experience in five star standards
• Previous experience in working with international colleagues
• College degree

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.