Guest Relations Coordinator

Description

NORTHWEST NAZARENE UNIVERSITY

OFFICE OF UNDERGRADUATE ADMISSIONS

Hospitality and Event Coordinator

Description of Position 

The Guest Relations Coordinator is a full-time, non-exempt, 12-month FTE position. The position is a member of the Traditional Undergraduate Enrollment Team. This position ensures the highest quality visits for all prospective students and families. The Guest Relations Coordinator also provides office support and administration.

Northwest Nazarene University is sponsored by the Church of the Nazarene and seeks to reflect the cultural and ethnic diversity of the body of Christ in its faculty, staff administration and students. All those interested are encouraged to apply and will be evaluated equitably.  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· Ensures that every guest that visits the NNU campus is greeted enthusiastically, provided with a top-notch VIP guest experience, and leaves the campus having had a positive experience with the university. 

· Coordinates all campus visit registrations via the Admissions CRM system (Slate) and NNU website. 

· Oversees and manages all campus visits, including scheduling admissions counselors, financial aid, tour guides, and other faculty, staff, and students as needed.

· Communicate with visiting families before and following their campus visit.

· Maintain materials, handouts, etc. for visitors 

· Keep accurate records of visits in NNU's constituent relationship management - Slate

· Assists admissions team and student workers in maintaining the appearance of all admissions spaces and display areas and keeping areas stocked with brochures, T-shirts, applications, drinks, etc. 

· Manages the storage areas. Responsible for ordering and stocking office supplies. 

· Works with the Assistant Director of Hospitality, helping with group visits and campus events.

Requirements

Minimum Qualifications

· Sufficient skills, knowledge and training to perform the essential functions of this position

· Applicant must be a Christian in agreement with NNU's mission and lifestyle standards

· High motivation and commitment to the University, including the ability to self-start, be calm under pressure, meet deadlines, work without direct supervision, be able to multi-task, problem-solve, and relate to a variety of personalities under diverse circumstances

· Strong Communication skills, both oral and written

· Ability to maintain confidential information and files

· Outgoing personality and able to comfortably interact with new people in a pleasant manner

· Excellent organizational skills and detail-focused

· A team player

· Ability to represent NNU in a positive, professional manner

· Ability to make independent decisions

· Computer skills, including Word processing and data entry

· Must have a valid driver's license and a clean driving record; must be willing to participate in NNU's driver's training course in order to qualify to drive NNU vehicles

· Flexible schedule to accommodate occasional evening and weekend activities, including picking up visitors at the Boise airport.

· Ability to view a computer screen for extended periods of time

· Ability to work while sitting, standing and/or walking for extended periods of time

Additional Preferred Qualifications

· Bachelor's Degree

· Spanish speaking

· Current knowledge of NNU, including familiarity with classes and professors, is a plus.

Compensation 

Salary will be determined by the educational background and experience of each applicant. Full-time, non-exempt personnel will be offered access to a benefits package including health, vision and dental insurance for employee and family, life and disability insurance, flexible spending plan, tuition benefits, opportunities for professional development, and a retirement program.

Application Process 

To be considered for this position, a complete application packet must be received. Complete application packet will include the following:

• Letter of interest 
• NNU Application 
• Resume 
• Responses to the NNU Christian Mission requirement
• Two reference letters from professional associates
• Pastoral Reference Letter