Guest Relations Specialist

Description

POSITION SUMMARY:

Our Guest Relations team serves as ambassadors for all guests visiting Xhibits attractions. They are responsible for implementing daily requirements relating to the guest entrance and exit of all attractions, including ticket sales, scanning, retail sales, inventory stock, and general operations of all attractions managed by the Xhibits brand which currently includes The UFO Experience, Ripley’s Believe It or Not and Johnny’s Playground. The UFO Experience is an 8 gallery exhibition on the fact and fiction of UFO sightings and encounters. Ripley’s Believe it or Not is an interactive museum on the oddities and artifacts featured in Ripley’s Believe it or Not! Johnny’s Playground is a fully enclosed indoor play space for children to run, leap, and bounce their energy away.

MAJOR DUTIES AND RESPONSIBILITIES:

• As a member of the Guest Relations team, you will lead by example by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed when interacting with one another and guests.
• All Guest Relations Specialists must understand the significance of their role and how they can positively impact visitors. Proactive, friendly communication will be expected at all times, as well as anticipating guests’ needs and desires. 
• Demonstrate a positive attitude and appearance at all times. Proactively approach, greet, and interact with guests in a friendly and courteous manner which support our goals.
• Provide critical visit information, offer assistance, and make recommendations to guests. Listen to guest concerns and work independently to resolve issues in the best interest of the guest and the Xhibits location.
• Accurately and efficiently conduct all sales transactions including tickets, programs, and retail.
• Account for all monies, coupons, passes, and vouchers received. Ensure end-of-day close is within accepted guidelines as outlined by the Xhibits cash variance policy.
• Actively promote and upsell add-on experiences and AZB combination tickets.
• Maintain the integrity of the assigned work area, ensuring that it is clean, properly functioning and guest ready. Rectify guest recovery directly when possible or alert Guest Relations leadership if assistance is required.
• Assist as needed with the guest flow, including school groups and crowd points throughout the building.
• Attend all training programs and demonstrate an ongoing understanding of location, visitor information, and policies/procedures. Master all required responsibilities of the positio
• Work as a member of a team; within the Guest Relations department. Effectively communicate to peers and leadership information that is relevant to the guest experience.
• Ensure that all safety policies and procedures are followed by both guests and team members through constant monitoring of the assigned work area.
• Contribute to a work environment that is satisfying, enjoyable, and energetic.
• Conduct building open/closing procedures and accurately record results through the checklist report. Submit a report to the appropriate supervisor and communicate all items that require attention.
• Comply with safety and security directives, policies, and procedures.
• Performs other related duties as assigned. 

Requirements

PHYSICAL AND MEDICAL REQUIREMENTS:

• Ability to stand for long periods, as well as walk.
• Ability to use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
• Required to frequently talk and hear.
• No impairment of sight, smell, hearing, touch, balance, and agility of movement which might interfere with the ability to work.
• Specific vision requirements for this job include close vision, color vision, depth perception, and the ability to focus.
• Must be able to take directional cues directly or indirectly.
• Ability to work in an environment that may be loud at times.
• Ability to work in all weather conditions, including occasional extreme hot or cold, and wet and/or humid conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Successful completion of a pre-employment drug testing and background investigation.
• Allergies to plants or animals that may interfere with the ability to work must be controlled by medication or protective equipment.
• Must be able to push/pull up to 50 pounds.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent and 1 year previous retail, customer service, or attraction experience required. Ticketing experience preferred.
• Ability to work irregular hours, including evenings, weekends, holidays, varied days, shifts, and hours.
• Friendly, outgoing, and proactive approach. 
• Ability to learn and perform all Guest Services job functions. 
• Ability to work as a member of a team. 
• Ability to work a variety of shifts including weekends, evenings, and holidays. 
• Ability to handle and account for large sums of money.