Guest Relations Specialist

Guest Relations Specialist – Creations Med Aesthetics & Wellness Spa 

Location: Lutz, FL 
Compensation: Hourly + Bonus 

About Creations Med Aesthetics & Wellness Spa 

At Creations Med Aesthetics & Wellness Spa, we are dedicated to providing a luxurious and results-driven experience for our clients. Our commitment to health, beauty, and wellness is reflected in every interaction, ensuring each guest leaves feeling rejuvenated, confident, and valued. We are seeking a Guest Relations Specialist to be the face of our medspa, providing exceptional service and seamless client experiences and supporting overall business success. 

Role Overview 

As a Guest Relations Specialist, you will be responsible for
creating a welcoming environment, managing client interactions with professionalism, and supporting spa operations. You will oversee call management, client check-ins and check-outs, scheduling, boutique presentation, and revenue generation efforts. Your role is crucial in ensuring that every guest enjoys a personalized and memorable experience, leading to strong client retention and loyalty. 

Key Responsibilities 

• Deliver exceptional client service by providing a warm welcome, expert knowledge, and a professional demeanor 

• Manage client scheduling, lead management, and appointment coordination with efficiency 

• Process point-of-sale transactions accurately and efficiently 

• Promote Creations Med Aesthetics & Wellness Spa services, gift cards, memberships, and retail products 

• Assist in maintaining an elegant and well-organized spa boutique, ensuring merchandise is attractively displayed and stocked 

• Provide gracious tours of the spa to educate clients on our offerings and drive reservations 

• Maintain a polished and professional image, upholding IVIVA’s brand standards 

• Collaborate with the team to ensure smooth daily operations and an outstanding client experience 

• Participate in marketing initiatives, special events, and promotional activities 

• Seek client reviews, social media engagement, and referrals to help grow the medspa’s reach 

• Resolve any guest concerns with professionalism and a solutions-driven approach 

• Attend ongoing training, team meetings, and educational sessions to stay informed on industry trends and services 

Qualifications & Skills 

• Experience in front-line guest service, hospitality, or retail preferred 

• Strong computer skills and ability to learn spa scheduling software 

• Excellent sales abilities with a client-focused approach 

• Strong organizational and multitasking skills in a fast-paced environment 

• Professional, warm, and engaging personality with outstanding communication skills 

• Knowledge of skincare, medical aesthetics, and spa services is a plus 

• Flexible schedule, including availability on evenings and weekends 

What We Offer 

• A dynamic and supportive team environment 

• Opportunities for growth and professional development 

• Competitive hourly pay + performance bonuses 

• Discounts on treatments and retail products 

If you are passionate about beauty and wellness, thrive in a team-focused environment, and enjoy delivering exceptional service, we invite you to join our team at Creations Med Aesthetics & Wellness Spa. 

Apply today and become part of our mission to empower confidence and transformation!