Guest Room Supervisor

Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Housekeeping Supervisor at one of our hotel properties. The Housekeeping Supervisor is responsible for all functions of the housekeeping department, including the supervision of other housekeepers. The Housekeeping Supervisor will set the schedule for the other housekeepers, ensure all housekeepers are performing up to company standards, and required to fill-in when other housekeepers are absent. Come help make a difference and join our hardworking team!

Job Responsibilities

• Supervise and train all housekeeping staff according to company standard operating procedures 


• Schedule housekeeping staff based on company needs


• Ensure all housekeepers are performing up to company standards 


• Ensure all guest rooms are serviced and cleaned according to company standards


• Inspect and verify that all vacant rooms are ready to sell prior to opening


• Establish standards for work of housekeeping staff


• Ensure all housekeeping equipment is in good working order and notify General Manager if not


• Fill-in when other housekeepers are absent 


• Maintain a safe, secure, and healthy work environment by following and enforcing company standards and procedures


• Ensure adequate supplies of cleaning materials are available


• Ensure that all employee, public, and guest areas are kept clean


• Notify General Manager immediately of any safety and/or security violations of policy


• Notify General Manager of any guest concerns


• Maintain superior customer service when interacting with guests


• Reconcile daily paperwork with General Manager prior to end of shift

Skills/Experience

• Minimum 1-year housekeeping experience with proven skills and performance or 6 months’ supervisory experience in rooms division or related position


• Any combination of education and experience equivalent to high school diploma


• Any other combination of education, training or experience that provides the required knowledge, skills, and abilities


• Possess good knowledge of housekeeping/laundry operations, cleaning standards and techniques 


• Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation


• Ability to read, speak and write in an efficient manner in order to interact with guests and staff.


• Ability to compose and express thoughts in a clear and concise way to ensure effective communication


• Ability to manage multiple activities often in stressful situations with time constraints and manage multiple staff members efficiently


• Ability to follow instructions, directions and meet deadlines


• Ability and flexibility to work long hours on a regular basis as business conditions demand


• Ability to use time management skills to effectively get tasks accomplished and work independently with little or no supervision 

Mental and Physical Demands 

• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds


• This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl


• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision depth perception and ability to adjust focus


• Indoor work with hard and carpeted surfaces


• Standing for eight (8) hour shifts


• Exposure to extreme weather conditions, cold and heat

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process


• Health, dental, vision, life and disability insurance for Full-time Employees


• 401k with company match 


• PTO for Full-time employees


• Sundays off and No late shifts!


• Flexible schedules 

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.