Guest Service Agent

The Guest Service Agent at Hampton Inn Boston-Natick is responsible for providing exceptional customer service to all guests, ensuring a positive experience during their stay at our hotel. They will handle check-ins and check-outs, answer guest inquiries, and assist with any needs they may have during their stay.

Responsibilities:

• Check guests in and out efficiently and professionally


• Answer phone calls and assist guests with any inquiries


• Handle guest complaints and ensure satisfaction


• Maintain a clean and organized front desk area


• Coordinate with other hotel departments to ensure guest needs are met

Requirements:

• Previous customer service experience preferred


• Excellent communication and problem-solving skills


• Ability to work a flexible schedule, including weekends and holidays


• Attention to detail and ability to multitask

Benefits:

• Competitive hourly pay of $17.75, paid bi-weekly


• Medical, Dental, & Vision insurance 


• 401(k)


• Paid time off


• Opportunities for career advancement


• Discounted hotel stays

About the Company:

Hampton Inn Boston-Natick is a premier hotel located in Natick, MA. We pride ourselves on providing top-notch accommodations and exceptional service to all of our guests. Our team is dedicated to creating a welcoming and comfortable environment for visitors, and we are looking for friendly and dedicated individuals to join us in providing a memorable experience for our guests.