Guest Service Agent

The Guest Service Agent at Holiday Inn Boston Cambridge Area is a crucial role that involves providing exceptional customer service to all hotel guests and ensuring their stay is comfortable and pleasant.

Responsibilities:

• Welcome and check-in guests, provide information about hotel services and amenities


• Handle guest inquiries and resolve any issues promptly


• Process guest payments, maintain accurate records


• Coordinate with other hotel departments to ensure guest satisfaction


• Assist with concierge services, such as booking reservations and arranging transportation

Requirements:

• Prior experience in customer service or hospitality industry preferred


• Excellent communication and interpersonal skills


• Proficiency in using computer systems and hotel booking software


• Ability to work flexible hours, including nights and weekends


• High school diploma or equivalent


• Available to work holidays and weekends

Benefits:

•  $19.00 per hour paid bi-weekly


• Medical, Dental, & Vision Insurance


• Personal and vacation pay


• 401(k)


• Employee discounts on hotel stays


• Free parking

About the Company:

Holiday Inn Boston Cambridge Area is a reputable hotel located in Somerville, MA, known for its exceptional service and comfortable accommodations. Join our team and be part of a welcoming and professional environment dedicated to providing guests with a memorable experience.