Guest Service Agent

A Guest Services Agent provide many guest services such as the check-in and check-out process, routing guest requests to appropriate department, securing payment, and more.

Duties and Responsibilities:

• Serve as Relief Night Auditor when needed


• Provide quality guest service as it pertains to checking in/out of hotel guests


• Requires accuracy with daily accounting procedures


• Ensures all guests receive a fond farewell at the end of their stay


• Responsible for providing quality guest service as it pertains to checking in/out of hotel guests


• Responds to guest requests to ensure their expectations are exceeded


• Strong command of managing several tasks with speed and accuracy


• Answers telephones, takes hotel reservations when no reservation agents are absent, and provides services in a gracious and professional manner

Essential Qualifications:

• Must have schedule flexibility to be on call for various shifts weekdays, weekends, nights, holidays, and overnights

• Ability to maintain standard attendance expectation

• Ability to lift up to 50lbs plus stand, walk and move around during entire 8 hour shift


• Must be computer efficient, and computer literate to operate basic windows PC programs and operate online database which hosts Hotel's property management system (PMS). Basic cashier skills to receive credit card and cash payments from guests required as well.


• Must have the ability to communicate clearly and directly with guests and fellow associates using a positive, clear speaking voice


• Previous hotel experience in a guest service role is strongly preferred


• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once


• Previous Opera Property Management System experience a big plus

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. 

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success.

• Be Transparent and Accountable


• Be Actively Curious


• Embrace Growth


• Create Value for Stakeholders


• Commit and Care

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov. 
CA applicants: The California Privacy Notice can be found at https://careers.aperturehotels.com/cpra/