Guest Service Agent

Join the team at Hilton Garden Inn Clackamas as a Guest Service Agent and be the first point of contact for our valued guests. In this role, you will deliver exceptional customer service by providing a welcoming atmosphere, assisting with check-ins and check-outs, and ensuring guest satisfaction throughout their stay. Your friendly demeanor and attention to detail will contribute to creating a memorable experience for every guest.

Responsibilities

• Greet and welcome guests with a warm and professional attitude.


• Manage check-in and check-out processes efficiently and accurately.


• Handle guest inquiries, requests, and complaints promptly and courteously.


• Maintain up-to-date knowledge of hotel services, local attractions, and amenities.


• Coordinate with other hotel departments to ensure seamless guest experiences.


• Process payments and maintain accurate records of guest accounts.


• Promote hotel services and amenities to enhance guest satisfaction.


• Adhere to all hotel policies, procedures, and safety standards.

Requirements

• High school diploma or equivalent.


• Previous experience in customer service or hospitality preferred.


• Excellent communication and interpersonal skills.


• Ability to multitask and work in a fast-paced environment.


• Proficient with computer systems and point-of-sale technology.


• Strong problem-solving abilities and attention to detail.


• Flexible availability including weekends and holidays.


• Must be legally authorized to work in the United States.

Benefits

• Competitive pay at $18.50 per hour.


• Opportunities for career growth and development


• Employee discounts at hotel properties.


• Supportive and dynamic work environment.


• Paid time off and holiday pay.