Guest Service Agent

Join the Hilton Mystic team as a Guest Service Agent, where you will be the face of our hotel, providing exceptional service to guests and ensuring their stay is comfortable and memorable. This role involves welcoming guests, managing reservations, and assisting with inquiries in a friendly and professional manner.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.


• Assist guests with check-in and check-out procedures efficiently and courteously.


• Manage guest reservations, cancellations, and special requests.


• Provide information about hotel services, local attractions, and directions.


• Handle guest inquiries and resolve complaints promptly to ensure a positive experience.


• Collaborate with other hotel departments to meet guest needs and maintain high service standards.


• Maintain accurate records and handle cash and credit card transactions securely.

Requirements

• High school diploma or equivalent.


• Previous experience in customer service or hospitality is preferred.


• Excellent communication and interpersonal skills.


• Ability to handle multiple tasks in a fast-paced environment.


• Proficiency with reservation and front desk management software is a plus.


• Friendly, approachable, and professional demeanor.


• Availability to work flexible shifts, including weekends and holidays.

About the Company

Hilton Mystic is a premier hotel located in the scenic town of Mystic, CT. Known for its warm hospitality and exceptional service, Hilton Mystic offers guests a welcoming atmosphere and comfortable accommodations. We pride ourselves on creating memorable experiences for travelers from all over the world while fostering a positive and inclusive workplace for our employees.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.