Guest Service Agent

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a clean and inviting lobby environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.


• Assist with check-in and check-out procedures efficiently and accurately.


• Respond promptly to guest requests and resolve any issues or concerns.


• Handle phone calls, reservations, and provide information about the hotel and local area.


• Maintain the cleanliness and orderliness of the front desk and lobby area.


• Collaborate with other hotel departments to enhance guest satisfaction.

Requirements

• High school diploma or equivalent preferred.


• Minimum of 1 year hotel/resort experience preferred. 


• Excellent communication and interpersonal skills.


• Strong customer service orientation and a friendly, approachable demeanor.


• Ability to handle multiple tasks efficiently and work well under pressure.


• Basic computer skills and ability to learn hotel software systems.


• Availability to work flexible hours, weekends, and holidays.

Benefits

• Hourly wage of $17.75-$17.75 paid bi-weekly.


• Opportunities for career growth within the hospitality industry.


• Friendly work environment and supportive team culture.


• Employee discounts on hotel stays and services.


• Medical, Dental and Vision Insurance


• Optional supplemental insurance


• 401(K) retirement plan


• Personal and Vacation time 


• Free parking

About the Company

Hampton Inn Boston-Natick is part of the trusted Hampton by Hilton brand, committed to providing a welcoming and comfortable experience for every guest. Located in Natick, MA, we strive to deliver quality accommodations and exceptional customer service, making us a preferred choice for travelers to the Boston area.

We are an Equal Opportunity Employer.