Guest Service Agent

Building Location:

32nd Avenue Building

Department:

3005280 GUEST SERVICES - 32ND CLIN

Job Description:

The Guest Services Agent provides a friendly, welcoming, and caring greeting to each person entering Essentia Health. The agent anticipates visitor needs by offering and giving assistance, answering questions, and escorting or securing an escort for patients and visitors when appropriate. The agent provides information and/or has knowledge of the Essentia campus and additional resources regarding our facilities.

Education Qualifications:

Key Responsibilities:

• Answers and responds to internal and external calls
• Acts as a source of information for staff, patients, and visitors
• Directs and escorts patients and visitors
• Delivers flowers and/or belongings to patients and staff
• Assists patients with finding community resources, including lodging, bus services, taxi services, etc.
• Provides patient information as appropriate
• Reports emergencies and requests responders
• Assists people into the facility
• Secures wheelchairs for patients and visitors

Preferred Qualifications:

• Experience with Microsoft Office programs
• Experience in an information/hospitality desk or customer service environment.
• Ability to stay calm under pressure

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

• Basic Cardiac Life Support (BCLS) certification within 6 months of hire

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Shift Start Time:

between 7am -8am

Shift End Time:

between 4pm -5pm

Weekends:

no

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$15.64 - $23.46

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.