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Guest Service Agent - Evening Shift

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Job Description - Guest Service Agent - Evening Shift

Description

 The EVEN hotel of Ann Arbor is looking for an Evening Guest Service Agent.   We have an opening for a full time to work our PM shift from 3:00pm to 11:00pm.  Schedule can be flexible, weekend availability is necessary.  The successful candidate will: 

  • Greet and register guests, providing prompt and courteous service.
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate action.
  • Complete registration process by inputting & retrieving information from computer, confirming pertinent information. Promote sales initiatives. Make appropriate selection of rooms based on guest needs. Provide welcome folders containing room keys, certificates, coupons, as appropriate.
  • Verify/swipe credit cards for authorization. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. 
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate with guests. Retrieve mail/packages.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conduct research, develop effective solutions, negotiate results. Listen and extend assistance. Remain calm and alert during emergency situations and heavy hotel activity.
  • Perform any other job related duties as assigned.

Requirements

  •  Must be 18 years or older
  • Must have the ability to communicate in English. 
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times. 
  • Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
  • Ability to use a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with customers, with high levels of patience, tact and diplomacy. 
  • Ability to establish and maintain effective working relationships with associates and customers.
  • Ability to stand and move throughout front office and continuously perform essential job functions. 
  • Ability to access and accurately input information using a moderately complex computer system. 
  • Ability to observe and detect signs of emergency situations. 
Original job Guest Service Agent - Evening Shift posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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