Guest Service Ambassador

Job description

Guest Service Ambassador - FT & PT Seasonal

Description

Responsibilities Include (but not limited to):

• Greet all guests
• Carry ski and snowboard equipment for guests
• Offer information assistance to guests
• Assist guests with putting on skis or snowboards
• Provide basic assistance to guests
• Ski or ride with guests primarily focusing on beginners
• Staff the ticket desk as needed
• Encourage enthusiasm and safety for skiing and snowboarding, the learning process, and the further development of good skiing / riding skills
• Follow Echo’s etiquette guidelines while interacting with guests and respond to all guests in a courteous, professional manner
• Instruct guests on The Responsibility Code, and uphold the highest levels of guest safety in varying winter weather conditions
• Actively and effectively communicate with guests to explain programs, operating hours, and other services
• Attend all required training, safety and other meetings, required both by the department and company
• Demonstrate a commitment to improving personal skiing / riding and teaching abilities through attendance of supplementary training
• Other duties: All Echo Mountain employees are expected to assist in other areas as needed

Requirements Include (but not limited to):

• Must have the ability to ski or snowboard and teach or coach others. Ability to ski and snowboard strongly preferred. Proficiency will be subject to tests and training from other Echo staff.
• Must have ability to verbally communicate, demonstrate, and explain concepts clearly to people of all ages
• Must be empathetic, patient and nurturing to students
• Ability to maintain logs, reports, and checklists
• Ability to effectively present information in one-on-one and small group situations to customers, students, clients, and other employees
• Must be able to regularly lift or move up to 25 pounds and occasionally lift or move more than 50 pounds, and perform other physically demanding skills, including standing for long periods of time and responding appropriately to emergency and other unplanned situations
• Must be able to work weekend and holidays, work effectively at high elevations, and function effectively in extreme cold weather conditions and in other inclement weather conditions.

Wage: Pay starts $20.00+ for FT; Dependent On Experience; Eligible for an End of Season Bonus

Qualified applicants must be able to complete a background check and reference checks. Echo Mountain is a drug-free workplace.

We hire the most highly qualified people available:

• Season Pass for you AND your immediate family/significant other
• 50% off Food & Beverage
• 50% off Rentals
• 50% off Merchandise
• Paid Sick Leave
• Flexible Scheduling
• Discounts with local and industry businesses

 The following opportunities are subjective to those who remain in good standing, meet attendance records and conduct standards.

• Free & Discounted Lift Tickets @ resorts across CO
• End of Season bonus potential for FTE & PTE who meet employment, attendance and conduct standards.

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Please include with your cover letter / resume, answers to the following.  

1. Do you have AWD or 4WD reliable transportation?

2. Why do you want to apply to Echo Mtn?

3. Please give us an example of working successfully as part of a team?

Qualifications

Behaviors

Preferred

Innovative: Consistently introduces new ideas and demonstrates original thinking

Functional Expert: Considered a thought leader on a subject

Detail-Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Thought Provoking: Capable of making others think deeply on a subject

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Education

Preferred

Minimum High School or GED

Experience

Preferred

Previous Guest Services experience at a mountain resort

Licenses & Certifications

Preferred

PSIA ski/snowboard

AASI ski/snowboard

Job Types: Temporary, Part-time, Full-time

Pay: $20.00+