Guest Service Associate

Description

At Naples Wax Center (NWC), indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests. 

As a Guest Service Associate at Naples Wax Center, you would play a pivotal role in delivering top-notch customer service, building lasting relationships with our guests, and contributing to the success of our center. In return, we offer competitive compensation, opportunities for professional development, and a supportive team environment. 

We're actively seeking individuals to join our team of courteous, skilled, and driven professionals. Applicants should thrive in a dynamic, fast-paced setting and commit to a minimum of 30 hours per week. 

This role will report to the Assistant Manager and Center Manager, providing ample opportunities for growth and development within our organization. 

Responsibilities: 

Operational Duties: 

• Educate guests about current in-center promotions. 
• Cultivate and maintain professional relationships with guests. 
• Ensure the wax suite is consistently clean and sanitized. 
• Encourage guest retention by pre-booking appointments. 
• Boost appointment bookings through guest referrals. 
• Meet and exceed both individual and center goals. 
• Adhere to the assigned schedule provided during the application process. 
• Arrange coverage when requesting time off to ensure no conflicting guest bookings. 
• Manage the reservation book to maximize efficiency and accommodate guest requests. 
• Arrive punctually to work, dressed appropriately with nametag displayed. 
• Craft memorable guest experiences using NWC terminology and tailored scripts. 
• Fulfill any other duties as assigned. 

Team Collaboration 

• Collaborate with management and other staff to create a cohesive and positive work environment. 
• Participate in team meetings and training sessions to enhance skills and stay informed. 

Compliance: 

• Adhere to all regulations and polices related to NWC operations. 
• Maintain confidentiality regarding participants’ information. 
• Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization. 
• Follow XWELL policies and procedures related to health and safety. 

Facility Maintenance: 

• Ensure the cleanliness and orderliness of the NWC. 
• Report any maintenance issues to the appropriate personnel. 

Required Qualifications: 

• Exceptional interpersonal and communication skills, facilitating collaborative work with diverse teams. 

Preferred Qualifications: 

• Strong Attention to Detail and a Passion for Providing Exceptional Customer Service.? 
• Ability to Work in a fast-paced Environment.? 

Core Competencies 

• Communication 
• Results Driven 
• Customer Focus 
• Teamwork 

Benefits: 

• Competitive Salary 
• Medical Dental, Vision, voluntary insurance plans 
• *401K with Corporate Match 
• Generous PTO Plan 
• *Tuition Reimbursement 

If you are ready to take the next step in your career and join a dynamic team dedicated to excellence, we would love to hear from you. Please send your resume to [email protected] 

We look forward to hearing from you! 

*Full-time positions only.