Guest Service Associate

European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate. EWC is locally owned and operated by an involved female entrepreneur with more than 14 years' experience in the beauty industry. We promote a professional and positive culture with an uncapped earning potential.

What we offer:

• Base hourly pay
• Bonus opportunity every paycheck
• Contest bonus
• Paid Time Off
• 401k
• Advancement opportunities
• Flexible schedule
• Major holidays off (center closed)
• FREE waxing
• 40% discount on products
• Team events

The Scoop:

The front desk associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.

Must have:

Positive attitude, reliability, empathy, integrity, high energy

Must Have:

Reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend. AM shift is 8 AM to 2:30 PM and PM shift is 2 PM to 8:30 PM. Sunday AM shift is 9:30 AM to 2:30PM and PM shift is 2PM to 6:30PM

A Day in the Life of a Front Desk Associate:

• Sells wax passes to guests by educating guests on the benefits of a wax pass
• Assists in sale of EWC products to guests by educating guests on the benefits of products
• Must be goal-oriented and comfortable with set sales goals
• Schedules guests’ reservations accurately and efficiently while providing an excellent guest experience
• Creates new guest profiles by acquiring guests’ contact information and explaining center policies
• Handles confidential information, including guest contact information, with a high degree of integrity
• Answers guests’ questions and provides necessary resources for the guest to find answers in the future
• De-escalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution
• Notifies center manager of any questions or concerns presented by guest or the team
• Ensures desk area and equipment are clean and in good working order at end of shift

What Sets You Apart:

• Sales experience
• Ability to be friendly and engaging on the phone with guests
• Ability to focus on phone calls in a fast-paced environment
• Ability to handle escalated calls with confidence and professionalism
• Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
• Ability to prioritize work effectively
• Strong verbal communication skills
• Ability to receive constructive feedback from team and management
• Must be able to work well with the team
• Must be dependable and reliable
• Must have flexibility to meet shift requirements
• Must be a team player and pick up shifts, if needed

Education and Experience:

• High school diploma required.
• 1-3 years experience in sales, customer service or retail.

Work schedule

• Weekend availability
• Monday to Friday
• Day shift
• Night shift
• Overtime
• Other

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Referral program
• Employee discount
• Paid training