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Guest Service Associate - Pineville, NC

icon building Company : Sparetime Entertainment
icon briefcase Job Type : Full Time
icon geo-alt 9600 Pineville Matthews Rd, Pineville

Job Description - Guest Service Associate - Pineville, NC


  • Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.

  • Answer guest inquiries over the phone and in-person; providing accurate information.

  • Inform guests of upcoming promotions, specials, and events.

  • Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.

  • Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.

  • Balance receipts, count cash, and complete daily shift paperwork.

  • Manage lane inventory and assists with lane turnover tasks.

  • Maintain a sanitary, organized, and presentable area.

  • Communicate with pit crews; operate call buttons, relay information, log calls, check response time.

  • Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.

  • Perform opening and closing duties as required.

  • Monitor guests for rule violations.

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