Guest Service Host - Admissions

Responsibilities

• Greet and welcome guests in a friendly, professional manner.


• Process ticket sales, scan pre-purchased tickets, and verify memberships using the ticketing system (training provided).


• Provide accurate information about attractions, events, pricing, and directions.


• Maintain efficient traffic flow at entry gates during high-volume periods.


• Handle cash, credit card, and electronic payments accurately.


• Resolve basic guest concerns or escalate issues to supervisors when needed.


• Maintain cleanliness and organization of the gate or booth area.


• Follow all safety procedures and guest service standards.

Qualifications

• Strong communication and customer service skills.


• Comfortable interacting with a high volume of guests.


• Ability to learn and operate a ticketing/POS system quickly.


• Dependable, punctual, and able to work independently.


• Positive attitude and team-oriented mindset.


• Previous hospitality, retail, or guest service experience preferred but not required.

Physical & Work Requirements

• Ability to sit or stand for extended periods.


• Ability to lift up to 25 pounds occasionally.


• Availability to work weekends, holidays, and evenings as required during peak seasons.


• Must be able to work flexible hours, including special events and holiday programming.