Guest Service Rep

Job Title: Guest Service Representative

Location: Hampton Inn

Job Summary:

We are seeking a friendly and professional Guest Service Representative to join our team at Hampton Inn. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable stay. This role requires strong communication skills, attention to detail, and a commitment to hospitality.

Key Responsibilities:

- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.

- Assist guests with check-in and check-out processes efficiently and accurately.

- Address guest inquiries and resolve any issues or complaints in a timely manner.

- Provide information about hotel amenities, services, and local attractions.

- Maintain a clean and organized front desk area.

- Process reservations and manage room assignments.

- Collaborate with other hotel staff to ensure guest satisfaction.

- Handle cash and credit transactions securely and accurately.

Skills and Qualifications:

- High school diploma or equivalent; additional hospitality training is a plus.

- Previous experience in customer service or hospitality preferred.

- Strong communication and interpersonal skills.

- Ability to multitask and work in a fast-paced environment.

- Proficient in using computer systems and hotel management software.

- Excellent problem-solving skills and attention to detail.

- Flexibility to work various shifts, including weekends and holidays.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. Join our team and help us create memorable experiences for our guests!