Guest Service Representative

Join Our Team as a Guest Service Representative at Tricoci University!

About Tricoci University:
Tricoci University of Beauty Culture is a leader in beauty education, dedicated to providing students with the skills and knowledge necessary for success in the beauty industry. We pride ourselves on delivering an exceptional experience for our students and clients alike.

Position Overview:
As a Guest Service Representative, you will be the first point of contact for guests and students at Tricoci University. Your role is integral in ensuring a welcoming atmosphere and delivering excellent customer service, helping to create memorable experiences for all who visit our campus.

Key Responsibilities:

• Warmly greet and assist guests as they arrive or contact us.
• Answer inbound calls and emails, addressing inquiries about our programs and services.
• Schedule and confirm appointments for guests and beauty services.
• Maintain accurate records of guest interactions and appointment details.
• Resolve guest concerns and provide support in a professional manner.
• Collaborate with team members to promote a positive and efficient working environment.
• Perform administrative tasks as needed to support the university's operational goals.

Why Work With Us?

• Be part of a respected institution focused on beauty education and student success.
• Engage with a diverse community of learners and industry professionals.
• Opportunities for professional development and personal growth.
• A friendly and collaborative work environment that encourages teamwork.
• Employee discounts on beauty services and products.

Qualifications:

• High school diploma or equivalent; additional education in hospitality or customer service is preferred.
• Prior experience in customer service or guest relations is highly desirable.
• Strong communication skills and the ability to build rapport with diverse individuals.
• Excellent organizational skills and ability to multitask effectively.
• Proficiency in Microsoft Office Suite; familiarity with CRM software is a plus.
• A positive attitude and commitment to providing exceptional customer service.
• Availability for various shifts, including evenings and weekends as needed.

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.  

Job Description may be written with the assistance AI