Guest Service Representative -Best Western Plus La Crescent/La Crosse

The beautiful Best Western Plus La Crescent is hiring for part-time Guest Service Representative.  Join Our Team as a Front Desk Rockstar!

Position: Part-time and Full-time Front Desk / Guest Service Representative 

Shifts Available: 7:00 AM – 3:00 PM 3:00 PM – 11:00 PM - Must be available to work weekends and holidays.

Be the Smile That Starts Every Stay

In hospitality, first impressions mean everything—and that’s where you come in.
As a Front Desk / Guest Service Representative, you are more than just the person behind the desk—you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience. You set the tone for every stay, creating moments that guests remember long after checkout.
If you love connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect role for you.

What we Offer You

• Competitive Pay
• Paid Time Off
• Holiday Pay
• Referral Bonus
• Wellness Day
• Like to travel, enjoy the employee discounts at all Hilton branded properties
• Areas for Advancement

What You’ll Do

As part of our Front Desk team, you’ll:

• Welcome guests with warmth, professionalism, and genuine hospitality
• Perform check-ins and check-outs efficiently and accurately
• Answer incoming calls and assist with reservations and guest requests
• Provide helpful information about the hotel, amenities, and local area
• Resolve guest questions and concerns with care and urgency
• Communicate clearly with team members to ensure seamless guest experiences

What We’re Looking For

We’re looking for someone who is:

• Friendly, positive, and energetic
• Passionate about hospitality and helping others
• Professional and reliable
•  Comfortable multitasking in a fast-paced environment
• A strong communicator—both verbally and in writing
• Able to stand for extended periods
• Available evenings, weekends, and holidays

Hospitality or customer service experience is a plus—but the right attitude and personality matter most!

Why You’ll Love Working With Us

- Supportive, positive team culture - Opportunity to grow and develop within hospitality - Be part of creating memorable guest experiences every day - Work in an energetic, people-focused environment

Ready to Make an Impact?

If you’re someone who loves people, brings positive energy, and wants to be part of a team that takes pride in exceptional service—we’d love to meet you!
Apply today and help us create unforgettable stays.