Guest Service Representative - evenings

Join Our Evening Team as a Guest Service Representative at Tricoci University!

About Tricoci University:
Tricoci University of Beauty Culture is dedicated to excellence in beauty education, providing students with the tools and knowledge to succeed in their careers. Our mission is to foster a welcoming environment that enhances the learning experience for students and delivers outstanding service to our guests.

Position Overview:
As an Evening Guest Service Representative, you will be the voice of Tricoci University during evening hours. Your role is crucial in ensuring a positive experience for all visitors and students. You will provide exceptional customer service and create a warm, inviting atmosphere that reflects our commitment to excellence.

Key Responsibilities:

• Greet guests and students with a friendly demeanor as they arrive or contact us.
• Handle phone calls and inquiries promptly, providing detailed information about our programs and services.
• Schedule and confirm appointments for beauty services and educational tours.
• Maintain accurate records and detailed documentation of guest interactions.
• Resolve guest concerns and feedback in a professional and timely manner.
• Collaborate with staff to ensure a smooth operation and a high level of guest satisfaction.
• Assist with various administrative tasks to support evening operations.

Why Work With Us?

• Be part of a reputable institution dedicated to beauty education and student success.
• Enjoy a collaborative and supportive work environment focused on teamwork.
• Opportunities for personal growth and professional development.
• Flexible evening hours that accommodate work-life balance.
• Access to employee discounts on beauty services and products.

Qualifications:

• High school diploma or equivalent; additional education in hospitality or customer service is preferred.
• Previous experience in customer service or guest relations is highly desirable.
• Strong communication and interpersonal skills to connect with a diverse clientele.
• Excellent organizational skills with the ability to multitask effectively.
• Proficiency in Microsoft Office Suite; familiarity with CRM software is a plus.
• A positive attitude and a strong commitment to delivering exceptional customer service.
• Monday through Friday 5:00-10:00pm cst.

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.  

Job Description may be written with the assistance AI