Guest Service Representative- Substitute

Become a Substitute Guest Service Representative at Tricoci University!

About Tricoci University:
At Tricoci University of Beauty Culture, we pride ourselves on providing top-notch beauty education while ensuring a welcoming atmosphere for our students and guests. Our mission is centered around enriching lives through the art and science of beauty.

Position Overview:
As a Substitute Guest Service Representative, you will play a crucial role in delivering exceptional customer service during peak times or when regular staff members are unavailable. Your friendly demeanor and commitment to guest satisfaction will help create a positive experience for everyone who interacts with our university.

Key Responsibilities:

• Greet guests and students in a friendly and professional manner.
• Manage incoming calls and respond to inquiries about our programs and services.
• Assist with scheduling and confirming beauty service appointments.
• Maintain up-to-date and accurate records of guest interactions.
• Address guest concerns efficiently and empathetically.
• Collaborate with the team to ensure a seamless guest experience.
• Undertake administrative tasks to support the operational needs of the university as required.

Why Work With Us?

• Be a part of a reputable institution that emphasizes education and professional growth.
• Enjoy flexible scheduling options that cater to your availability.
• Work in a supportive team environment that encourages collaboration.
• Opportunities for training and advancement within the beauty industry.
• Receive exclusive discounts on beauty services and products.

Qualifications:

• High school diploma or equivalent; further education in hospitality or customer service is advantageous.
• Previous experience in customer service or related fields is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and time management skills.
• Proficiency in using Microsoft Office Suite; familiarity with CRM systems is a plus.
• A positive, proactive attitude and readiness to assist where needed.
• Flexible availability to work on weekdays, evenings, or weekends as required.

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.  

Job Description may be written with the assistance AI